Skincare Expert Since 1984
In 1984, Melissa was only 24 years old when she opened her very first beauty salon in Imbi Plaze in Kuala Lumpur, she named it Head To Toe Beauty Centre.
The salon was a small shop lot with only 168 square ft. of space and no functional water supply and washbasin. Water is essential for facial treatments.
That didn’t stop her, as she thoughtfully came up with a creative solution to install a water tank attached to a tap over a basin and a pipe was used to drain water out of the basin into a pail for disposal.
“I used to carry water from the toilet everyday. It was hard work and life was not in the least bit glamorous.” – Melissa
Despite the poor working conditions, her determination to deliver excellence amazed her customers. Melissa’s priority was set on solving every single one of her client’s skin problems with great persistence, ultimately helping them achieve results of healthy beautiful skin.
“I know what quality service requires of a person, especially being courteous and sensitive to client’s needs. I owe the way I approach my work to my strict family upbringing.” – Melissa
“As difficult as it was, my enthusiasm to make the business a success spurred me on. I was also inspired by my clients who asked a lot of questions and wanted me to learn new techniques to help them.” – Melissa
It didn’t take long for Melissa to stand out from the other beauty care providers, as the word of mouth spread like wildfire. Melissa’s clientele grow rapidly and soon she had a steady stream of both loyal and new clients who supported her every step of the way. Sometimes even visits from the nation;s top VIPs and dignitaries, they were her customers as well.
“I have always had never-say-die attitude and I think it was this and the fact that I did not find any hurdle to difficult that saw me through those early days.” – Melissa
Melissa knew that with the growing number of customers. she needed to further enhance her beauty knowledge and skills to keep up the standards. She would travel back and forth to Singapore, and enroll into CIDESCO, a globally recognized beauty course, where she received her Diploma.